How We Rate Casinos
At ProMakeupCo, we've developed a comprehensive methodology to evaluate online pokies platforms operating in New Zealand. Our ratings help Kiwi players find safe, fair, and rewarding gaming experiences. Here's how we assess each casino:
1. Licensing & Regulation
The foundation of our review process is verifying legitimate licensing and regulatory compliance. We prioritize casinos licensed by:
- Malta Gaming Authority (MGA) – EU-based regulator with strict standards
- UK Gambling Commission (UKGC) – Highly reputable for consumer protection
- Curaçao eGaming License – Caribbean authority with established oversight
- New Zealand Department of Internal Affairs – Local NZ gaming licenses where applicable
Unlicensed or unregulated casinos automatically receive lower ratings, regardless of other features.
2. Game Selection & Software Providers
We evaluate the breadth and quality of gaming offerings, including:
- Pokie/slot machine variety from top software providers (NetEnt, Microgaming, Pragmatic Play, etc.)
- Live casino games (blackjack, roulette, poker)
- Table games (baccarat, craps, video poker)
- RTP (Return to Player) percentages and game fairness
- Regular updates and new game releases
Casinos with diverse, high-quality portfolios from reputable developers rank higher.
3. Bonus Terms & Wagering Requirements
We scrutinize bonus offers to ensure fair and transparent terms:
- Clarity of welcome bonuses and promotional offers
- Rollover/wagering requirement multipliers (lower is better)
- Maximum cashout limits on bonus winnings
- Time restrictions and valid game contributions
- Overall fairness and achievability of bonus conditions
Casinos with reasonable, clearly-stated T&Cs receive higher ratings than those with hidden clauses or excessive requirements.
4. Payment Methods & Withdrawal Speed
We assess financial transaction flexibility and reliability:
- Accepted payment options (credit/debit cards, e-wallets, bank transfers, cryptocurrency)
- Withdrawal processing times (fastest is best)
- Minimum and maximum transaction limits
- Currency support (NZD preferred)
- Security of payment gateways and data encryption
Casinos offering multiple methods with fast, reliable withdrawals score higher.
5. Customer Support
We rate the quality and availability of player assistance:
- 24/7 live chat support
- Email support responsiveness (target: under 24 hours)
- Phone support availability
- Help centre quality and FAQ comprehensiveness
- Average response times and resolution effectiveness
Casinos with responsive, knowledgeable support teams available round-the-clock rank higher.
6. Mobile Experience
We evaluate mobile accessibility and functionality:
- Responsive web design (optimized for smartphones/tablets)
- Native iOS and Android applications (where available)
- Game loading speed and performance on mobile
- Intuitive navigation and user interface
- Feature parity with desktop version
Casinos with seamless, fast mobile platforms receive higher ratings than those with poor mobile optimization.
7. Responsible Gaming Tools
We prioritize player protection and responsible gaming features:
- Deposit limits (daily, weekly, monthly)
- Loss limits and spending controls
- Self-exclusion options
- Cooling-off periods and time-out settings
- Reality check reminders
- Links to support organizations (like Problem Gambling Foundation)
- Age verification and identity checks
Casinos with robust responsible gaming tools and strong player safeguards score significantly higher.
8. Our Rating Scale
We rate casinos on a 1–10 scale based on the criteria above:
| Rating | Category | Meaning |
|---|---|---|
| 9–10 | Excellent | Top-tier casino with exceptional standards across all categories. Highly recommended. |
| 7–8 | Good | Well-regulated, reliable platform with minor areas for improvement. Recommended. |
| 5–6 | Average | Meets basic standards but has notable weaknesses. Proceed with caution. |
| 3–4 | Poor | Significant concerns regarding compliance, terms, or player protection. Not recommended. |
| 1–2 | Avoid | Unregulated, unsafe, or fraudulent. Do not use. |
Disclaimer: Our ratings are based on independent research and publicly available information as of 2026. Player experiences may vary. Always gamble responsibly and within your means. If you have concerns about problem gambling, contact the Problem Gambling Foundation or call 0800 664 262.